Process Optimization
Act efficiently and automatically
End-to-end Quick-Scan
During our Process Mapping Workshop (Lean Thinking) we create transparency for the existing processes, technologies, roles and responsibilities. Together with the customer, we analyze the process step by step, identify challenges and derive opportunities for improvement.
Process Design
Teams should act in a coordinated and agile manner. The same applies to processes. We support you with the help of agile project management, lean six sigma, customer experience (CX), and design thinking methods to design customer centric, efficient (automated/ digital) and sustainable processes.
Implementation & Roll-out
We help you drive the implementation from day one. Here we work in a pragmatic and solution-oriented manner and support short- to to long-term process optimization measures.
Success Story
Case study:
Care Provider
Situation & Challenge
The customer, a university hospital in Germany, treated patients according to traditional clinical protocols, resulting in lengthy in-patient stays.
Solution
Together with the customer we established new processes for the clinic and patients in 3 steps:
- Baseline assessment: In the first step, we created transparency on the as-is situation. We analyzed multidisciplinary value streams (process workshops), conducted quantitative and qualitative analyzes of patient pathway adherence, did observations and interviews, to highlight the most pressing challenges and necessary changes.
- Pathway/ Process design: Based on the results of the initial pathway assessment, implementation teams were formed to implement key changes. Together with the customer we developed a lean and digitized patient pathway as well as identified corresponding documents and content. Next, we evaluated 20+ tele-consultation providers (vendor selection) and created decision templates.
- Roll-out: As part of the implementation, teams developed further measures for continuous improvement. At the same time, we supported the customer with best practices, process and change management methods.
Impact
- 1 single multidisciplinary patient pathway with clear roles and responsibilities
- 66% reduction in median length of stay
- Increase in the number of patients by a factor of 2 in consultations and 3 in surgeries after 3 years