Leap Consulting

Process Optimization

Act efficiently and automatically

End-to-end Quick-Scan

During our Process Mapping Workshop (Lean Six Sigma) we create transparency for the existing processes, technologies, roles and responsibilities. Together with the customer, we analyze the process step by step, identify challenges and derive opportunities for improvement.

Process Design

Teams should act in a coordinated and agile manner. The same applies to processes. We support you with the help of agile project management, lean six sigma, customer experience (CX), and design thinking methods to design customer centric, efficient (automated/ digital/ AI-enabled) and sustainable processes.

Implementation & Roll-out

We help you drive the implementation from day one. Here we work in a pragmatic and solution-oriented manner and support short- to to long-term process optimization measures.

Success Story

Case study:

Care Provider

Situation & Challenge

Solution

Together with the customer we established new processes for the clinic and patients in 3 steps:

Baseline assessment: In the first step, we created transparency on the as-is situation. We analyzed multidisciplinary value streams (process workshops), conducted quantitative and qualitative analyzes of patient pathway adherence, did observations and interviews, to highlight the most pressing challenges and necessary changes.
Pathway/ Process design: Based on the results of the initial pathway assessment, implementation teams were formed to implement key changes. Together with the customer we developed a lean and digitized patient pathway as well as identified corresponding documents and content. Next, we evaluated 20+ tele-consultation providers (vendor selection) and created decision templates.
Roll-out: As part of the implementation, teams developed further measures for continuous improvement. At the same time, we supported the customer with best practices, process and change management methods.